1. Information We Collect
Information You Provide Directly
When you interact with our website or contact us for services, we may collect:
- Contact Information: Name, company name, email address, phone number, and mailing address
- Facility Information: Property type, square footage, location, and service requirements provided through our quote request form
- Communications: Messages, inquiries, and correspondence submitted through contact forms, email, or phone
- Service History: Records of services requested, performed, and completed for active and former clients
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- Device & Browser Data: IP address, browser type and version, operating system, and device type
- Usage Data: Pages visited, time spent on pages, referring URLs, and navigation patterns
- Cookie Data: Information stored by cookies and similar tracking technologies (see Section 4)
- Location Data: General geographic location derived from your IP address
2. How We Use Your Information
Bel Cleaning uses collected information for the following purposes:
- Service Delivery: Preparing quotes, executing service agreements, scheduling cleaning services, and managing client accounts
- Communication: Responding to inquiries, providing service updates, and sending service-related notifications
- Marketing: Sending information about services, promotions, or industry content you may find relevant (you may opt out at any time)
- Website Improvement: Analyzing usage patterns to improve website functionality, content, and user experience
- Legal Compliance: Meeting applicable legal obligations, resolving disputes, and enforcing our agreements
- Safety: Protecting the security of our website, services, and personnel
We will not use your information for any purpose materially different from those listed above without your consent.
3. Information Sharing & Disclosure
Bel Cleaning does not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website and delivering services, including:
- Website hosting and technology providers
- Email and communication platforms
- Customer relationship management (CRM) software
- Analytics platforms (Google Analytics)
- Payment processors (for billing purposes)
These providers access information only as needed to perform their services on our behalf and are contractually obligated to protect your information.
Legal Requirements
We may disclose information when required to do so by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our personnel or clients.
Business Transfers
In the event of a merger, acquisition, or sale of Bel Cleaning's assets, client information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
4. Cookies & Tracking Technologies
Our website uses cookies — small text files stored in your browser — and similar tracking technologies to enhance your experience and analyze website usage.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly. Cannot be disabled without affecting website functionality.
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics). Data is aggregated and anonymized.
- Marketing Cookies: May be used to deliver relevant advertising and track campaign effectiveness.
Google Analytics
We use Google Analytics to collect anonymized website usage data. Google Analytics uses cookies to report on visitor interactions. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Managing Cookies
You can control and delete cookies through your browser settings. Note that disabling cookies may affect the functionality of certain website features. Most browsers allow you to:
- View which cookies are stored
- Delete existing cookies
- Block all or specific cookies
- Set preferences for future cookie acceptance
5. Data Security
Bel Cleaning implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- SSL/TLS encryption for data transmitted to and from our website
- Restricted access to personal information on a need-to-know basis
- Regular review of data collection and storage practices
- Secure disposal of data that is no longer needed
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, comply with legal obligations, and resolve disputes. Specific retention periods include:
- Client Records: Retained for seven (7) years following the end of the client relationship, in accordance with standard business record-keeping practices
- Inquiry & Lead Data: Retained for up to two (2) years for prospective clients who did not enter a service agreement
- Website Analytics: Aggregated data retained per Google Analytics retention settings (default 26 months)
- Marketing Communications: Subscription data retained until you opt out
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us directly
- Data Portability: Request that we provide your data in a commonly used, machine-readable format
To exercise any of these rights, contact us using the information in Section 12. We will respond to verifiable requests within thirty (30) days.
8. Third-Party Services & Links
Our website may link to third-party websites, social media platforms, and online tools. These third parties have their own privacy policies that govern how they collect and use your information. Bel Cleaning is not responsible for the privacy practices of any third-party service.
We encourage you to review the privacy policies of any third-party sites you visit through links on our website.
9. Children's Privacy
Our website and services are directed exclusively to businesses and commercial facility operators. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.
10. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for collection, and whether we have sold or disclosed it to third parties
- Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions
- Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA rights
- Right to Opt-Out of Sale: Bel Cleaning does not sell personal information
To submit a CCPA request, contact us using the information in Section 12. We will verify your identity before fulfilling the request and respond within forty-five (45) days.
Residents of Texas, Oklahoma, Illinois, and New Mexico may also have rights under their respective state privacy laws. We are committed to honoring applicable privacy rights for clients and website visitors in all service areas.
11. Changes to This Privacy Policy
Bel Cleaning reserves the right to update this Privacy Policy at any time. We will post the revised policy on this page with an updated "Last Updated" date. For material changes, we will provide additional notice (such as an email notification to active clients or a prominent notice on our website).
Continued use of our website or services following any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Information
For privacy-related questions, requests, or concerns, please contact:
- Company: Bel Cleaning Services
- Website: belcleaning.com
- Phone: (314) 876-2567
- Contact Form: belcleaning.com/get-quote.html
We aim to respond to all privacy-related inquiries within five (5) business days.